Shipping Policy

Free Shipping

1.1. For orders with a total value of $99 or more, shipping is free, except for Paper Bags. Additional shipping charges may apply for Paper Bags, and the cost will be displayed at checkout.

Return Shipping Fee

2.1. If you choose to return a product, the return shipping fee may be charged, depending on the order value and the nature of the products being returned. The return shipping fee will be deducted from the refund amount or may be specified during the return process.

Restocking Fee

3.1. A restocking fee may apply for certain returned items. The restocking fee amount will be determined based on the product type and condition. This fee will be deducted from the refund amount or specified during the return process.

Shipping Locations and Carriers

4.1. We ship our products to all locations within Canada. We work with multiple carrier companies to ensure efficient and reliable delivery.

International Shipping

5.1. For international orders, additional charges may apply, including customs fees, taxes, or other import duties. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information on potential fees before placing an international order.

5.2. International shipping times may vary depending on the destination country and customs clearance procedures. We will provide estimated delivery times during the checkout process, but please note that delays may occur due to customs or other unforeseen circumstances.

Order Processing and Shipment

6.1. Once your order is placed, we will process and ship it as quickly as possible. Most orders are processed within [insert processing time] business days. Please note that processing time may be longer during peak seasons or holidays.

6.2. You will receive a confirmation email with tracking information once your order has been shipped. This will allow you to track your package's progress and estimated delivery date.

6.3. In the event of any delays or issues with your shipment, we will notify you promptly and work to resolve the situation to the best of our ability.

Order Tracking

7.1. You can track the status of your order by using the tracking number provided in the shipping confirmation email. Alternatively, you can log in to your EcoPaack account to access the order details and tracking information.

Delivery Issues and Lost Packages

8.1. If you experience any issues with the delivery of your package or believe it may be lost, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order or provide appropriate assistance.